1. Terms

1.1 These Terms & Conditions govern the provision of 10-Q Chauffeur services to its Customers and the nature
of the relationship between 10-Q Chauffeur services and its Customers.
1.2 Notwithstanding any other agreements, policies or related documents which these Terms & Conditions
reference, 10-Q Chauffeur services and its Customers agree these Terms & Conditions represent the totality
of the relationship between 10-Q Chauffeur services and its Customers.
1.3 The Terms & Conditions herein supersede all previous terms and constitute a legally binding agreement
between 10-Q Chauffeur services and its Customers.

2. Storno

2.1 “Account” means financial credit offered to an Account Customer by the Company on Fares and Additional
Charges governed by the Account Special Terms & Conditions.
2.2 “Account Application Form” means the form (or application method) prescribed by the Company to be
completed by a Customer for an Account.
2.3 “Account Customer(s)” means any person or business requesting or in receipt of an Account from the
Company.
2.4 “Account Special Terms & Conditions” means those provisions governing an Account at Clause 6.
2.5 “Additional Charge(s)” means ancillary monies paid by the Customer (which includes, but is not limited

to, surcharges, cancellation charges, parking charges, emission zone charges and congestion charges).